Frequently Asked Questions
Frequently Asked Questions
Got a question? We’ve got answers. If you don’t find what you’re looking for, reach out to us on our Contact Us page.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
We process orders quickly! If you need to make a change, please contact us within 1 hour of placing your order. Once an order has been fulfilled and shipped, we are unable to make changes.
Will I receive an order confirmation?
Yes — a confirmation email is sent immediately after your order is placed. Please check your spam folder if you don’t see it within a few minutes.
Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days. Expedited options may be available at checkout.
Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon — stay tuned!
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use that number on the carrier’s website or visit our order tracking page.
My package shows delivered but I haven’t received it — what do I do?
First, check around your door, with neighbors, or in a secure mailroom. If the package still isn’t found, contact us within 5 days of the delivery date and we’ll work to resolve it.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened, unused items in original packaging. Opened electronics can be returned within 15 days if defective.
How do I start a return?
Email us at colstoninfo@aol.com with your order number and reason for return. We’ll send you a return shipping label and instructions.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
Products
What does “Renewed” or “Certified Renewed” mean?
Renewed products are pre-owned devices that have been professionally inspected, tested, and cleaned. They function like new and come with a limited warranty. They’re a great way to get premium tech at a lower price.
Are your products genuine and authentic?
Yes, absolutely. We only sell authentic products from authorized suppliers. We do not sell counterfeit or gray-market goods.
Do products come with a warranty?
New products include the manufacturer’s standard warranty. Renewed products come with a seller warranty as noted in the product listing.
I’m not sure which product is right for me — can you help?
Of course! Reach out to us via the Contact Us page or live chat and we’ll help you find the perfect match for your needs and budget.
Discounts & Promotions
Do you offer a first-order discount?
Yes! Use code WELCOME10 at checkout for 10% off your first order.
How do I apply a discount code?
Enter your discount code in the “Discount code” field at checkout and click Apply. Only one code can be used per order.
Do you have a loyalty rewards program?
Yes! We’re launching TronX Rewards soon — earn points on every purchase and redeem them for discounts. Sign up for our email list to be the first to know.
Still have questions? Contact us here and we’ll be happy to help.